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Chapter Administrator Program

Welcome to CAP

Chapter Administrator Program

Chapter Administrators are advocates and partners of MPI Global and our chapters. They are a professional representation of the MPI brand and our operational standards. CAP is designed to support our Administrators in their ability to provide a more consistent level of service for chapter operations and delivering member value which supports the chapter’s overall success.

MPI in partnership with AMC Institute developed a customized program that supports our chapters and Administrators in providing best-in-class management services allowing chapter leaders to focus on elevating their purpose and maximizing the member value and experience.

AMC (1)

Program Details

This program incorporates the following:

Chapter Administrator benchmark standards based on industry best practices.
An online Chapter Administrator training program supporting Administrator professional development, operational requirements/standards and consistency.
An RFP Portal to source new chapter administrators when necessary
A scorecard to support measuring the program success and future updates.

The training provides administrators and chapters with modules that support association management services related to:

Operations Management
Governance
Financial Management and Budgeting
Membership Management – Retention, Recruitment and Engagement
Meeting and Event Management
Education / Content Creation / Identification
Marketing and Communications

This training will provide 5-7 hour of best in class association management content and our participants with CAE credit hours that support their career development. Training can be taken at your own pace but must be completed annually by January 30th.

To access CAP Training, Chapter Administrator and select Chapter Leaders will receive a personal invite via email on September 17^th. Please follow the instructions in the invite to receive your training. If you do not receive the invite, please contact your Chapter Operations Manager, Maria Marchesi (mmarchesi@mpiweb.org) or Belinda Cottrell (bcottrell@mpiweb.org).

To access the full program details and learn more about CAP, please click the button below.

CAP Documents

Chapter RFP Portal

If your chapter is looking to RFP for Administrative services, please click the links below to access the customized RFP tool. We have also provided for your convenience within the tool a scope of services template to guide you in preparing for your RFP. Be sure to download this resource and complete it prior to starting your RFP.

Full-Service RFP Customed/Outsourced RFP

About the AMC Institute

The AMC Institute represents 195 association management companies that manage over 1,800 associations with more than 2.8 million members full-time and nearly 900 on a project basis. The total budget for associations managed by AMC Institute members is more than $1.5 billion. AMC Institute seeks to advance professionalism and high industry standards for association management companies through education, accreditation, and member networking opportunities. http://www.amcinstitute.org

AMC (1)

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