The Heart of Hospitality: Emotional Intelligence as a Competitive Edge

In hospitality, it’s not just about service — it’s about connection. Emotional intelligence (EQ) is the key to creating meaningful guest experiences, building stronger teams, and leading with impact.

Join us for an engaging session designed specifically for hospitality professionals where we’ll explore how emotional intelligence shapes the guest journey, influences team culture, and strengthens leadership in our fast-paced industry. Through real-world examples and practical tools, you’ll walk away with strategies to:

• Recognize and manage emotions to handle high-pressure situations
• Build empathy to connect authentically with guests and colleagues
• Strengthening communication and collaboration within your teams
• Elevate service by moving beyond transactions to create memorable experiences

Whether you’re on the front lines, managing operations, or leading a team, this session will equip you with the emotional intelligence skills that set great hospitality professionals apart.

Agenda
11:30am - Registration and Networking
12:00pm – Lunch
12:00pm - MPI Gulf States President welcome and sponsor acknowledgement
12:20pm – VP of Education introduces topic and speaker
12:30pm – Interactive Session
1:30pm – Event ends