Organization: Hyatt Place Hyatt House Indianapolis Downtown
Email: rachel.mcardle@hyatt.com | LinkedIn: https://www.linkedin.com/in/rachel-mcardle-72082765/
What’s a moment during an event you planned that reminded you why you love this industry?
I can’t think of one in particular but in general when you get a true thank you, praise and/or shout out in person, via email or phone for the work you and/or your colleagues have done to execute a flawless event. Including when they say we will definitely be returning. Many events do end with happy clients but not everyone fully expresses that. It makes the ups and downs, stresses, etc all worth it!
How has the meetings and events industry changed since you started, and how have you adapted?
In the hotel world it used to be much more conservative when it came to appearance and dress. When I started in Chicago in 2006 at a full service Marriott I had to be in a full suit every day. I am happy now that most hotels have gotten a little more laxed not just for the sales and event team but for the other departments as well. It allows everyone to express themselves, while still being business professional.
If you weren’t in the meetings and events world, what career path might you have taken and why?
Hospital Nurse. I have had some personal medical issues throughout my adult life and thus spent longer term stays in the hospital for illness and/or surgeries. It was quite eye-opening to see all that the nurses do and what it takes to be a top nurse with good bedside manner vs not one. I also like the schedule they typically have.
What is a book, podcast, or TV show that you would recommend to others right now?
Comedy Wise – Nobody Wants this on Netflix, but for the most part my husband and I enjoy thrillers/suspenseful shows or documentaries. We enjoy going to sleep to Dateline. All Her Fault on Peacock was very good!
