A joint event by Meeting Professionals International New York and Middle Pennsylvania Chapters.

Join MPI Upstate New York and Middle Pennsylvania Chapters for Lead with Hospitality, an engaging session designed to help leaders create emotional connections that inspire teams to perform at their best. Led by hospitality and entertainment industry expert Taylor Scott, this session explores the six virtues of leading with hospitality—Connection, Self-Mastery, Serving, Engaging, Coaching, and Inspiring.

Drawing on insights from world-class brands like Disney and Wynn Resorts, Taylor will demonstrate how emotional connections ignite motivation and drive success. Discover how to lead with authenticity, purpose, and impact in this transformative learning experience.

Event Details: 
🗓️ Date: April 22, 2025
⏰ Time: 12:00 PM – 1:00 PM (EST)
💻  Location: Online (Zoom link will be included with confirmation email)

🎟️ Registration Fee:   

• Complimentary for members of Meeting Professionals International Upstate New York and Middle Pennsylvania Chapters
• $35 for non-members
• $20 for non-member students 

In this session, audiences learn to lead with hospitality by discovering how to create emotional connections by evoking feelings that “move people to move”, inspiring them to perform at their best.

Working as a leader in several different lines of business for hospitality and entertainment brands such as Disney, Wynn Resorts, and The Cosmopolitan of Las Vegas, Taylor finally had a realization:

We love our favorite resorts, restaurants, bars, airlines, vacation destinations, and hospitality experiences for the same reasons we love our favorite leaders. Emotional connections ignite the feelings which ultimately propel us into action.

It’s because of how they make us feel and what they inspire us to go do.

Leaders who lead with hospitality understand how to connect, strive for self-mastery, serve, engage, coach, and inspire; in that order.

If any one of these steps is taken out of order, it compromises a leader’s ability to appeal to the specific emotions which give people the energy and enthusiasm to move, take action, change behavior, become their best, or deliver their best work. When leaders first connect on a human level, teams open up, and feel welcome, comfortable, and important enough to take risks and do their best work.

CEU Credits Pending: 1 Clock Hour