Contact Us
1.866.318.2743
  • Log In
  • Hi, {{vm.currentUser.FirstName}}
    {{vm.currentUser.FirstName}} {{vm.currentUser.LastName}} {{vm.currentUser.Cmm ? ', CMM' : ''}} {{vm.currentUser.Cmp ? ', CMP' : ''}}
    {{ vm.currentUser.Title ? vw.currentUser.Title : '' }}
    {{ (vm.currentUser.Company ? vm.currentUser.Company : '') }}

    {{ (vm.currentUser.City && vm.currentUser.State) ? (vm.currentUser.City + ', ' + vm.currentUser.State) : '' }}
    {{ (vm.currentUser.MembershipLevel ? vm.currentUser.MembershipLevel : '') }}
    {{ (vm.Chapter ? vm.Chapter.Name : '') }}

    {{ (vm.currentUser.MemberCategory ? vm.currentUser.MemberCategory : '') }} Membership
    Member ID: {{ vm.currentUser.Id ? vm.currentUser.Id : '' }}
    Expires on: {{ vm.currentUser.ExpirationDate ? vm.currentUser.ExpirationDate : '' }}

    Update My Account Settings
    Chapter Leader Resources

    Sign Out
  • {{ vm.Chapter.ClosestChapter ? 'Closest Chapter: ' : 'Your Chapter: '}} {{ vm.Chapter.Name }}
  • Visit Chapter


The Business of Meetings

Revenue is vanity. Profit is sanity. Cash is king.

Understanding your KPIs means truly understanding the value of your business.

By Eric Rozenberg

Two years ago, at a conference in Denver, I found myself in a room with 100 other entrepreneurs, all focused on acquiring, selling or investing in businesses. The keynote speaker had just finished an inspiring talk about how he grew his company over the years, eventually leading to a nine-figure exit. Then, he asked us a surprising question: "What do you think I did for the three years following my exit?"

"You bought a boat and went sailing?" No.

"Played golf every day?" Another guess. No!

"Travel the world?" Still no!

Finally, he revealed the unexpected truth: he fell into a deep depression!

As shocking as this may sound, it’s not uncommon. Many business owners experience a sense of loss, sadness or worse after exiting their business. It’s a great reminder that life, even with good health and money, isn’t always as straightforward as it seems. Without a sense of purpose, without a meaningful goal to work toward each morning, life can quickly become challenging.

That said, building a business with the hope of one day exiting is a perfectly respectable goal. I know the feeling all too well.

I often have conversations with event business owners who tell me they want to sell their business "in five years." While their current situation and their plan to reach that goal are already interesting topics, what truly grabs my attention is when I ask them, "What’s your number?" The most common answer: "I don’t know."

But if you don’t know, who does? How much do you need to afford the lifestyle you want? What is the current value of your company? What legal structures would be advantageous? And, most importantly, how much do you need to sell your business for—after accounting for all costs and capital gains taxes—to reach your number?

Another crucial question: How much is enough?

Only after answering these essential questions can you begin to develop a solid execution plan and an accountability system to support it.

Developing a dashboard with key performance indicators (KPIs) may not be the most exciting task for event business owners, but it is, without a doubt, one of the most critical. So, how do you build your dashboard?

  • Identify the lagging and leading indicators you need to measure. A lagging indicator reflects the results of past efforts, like your revenue. A leading indicator measures actions that will impact future results. For example, if you know your close rate is one out of three proposals, that one out of four meetings results in a proposal request and that it takes five calls to secure a meeting, then to win one project, you need to make 60 calls (one x three proposals x four meetings x five calls). In this scenario, the number of calls you make daily becomes the leading indicator of your future success.
  • Determine how frequently you will measure these indicators.
  • Assign roles and responsibilities for each indicator. Your primary responsibility is to analyze the dashboard, not necessarily to build or maintain it.

I promise that following these three steps will transform how you manage your business, helping you focus on what truly matters.

Why? Because even if you have good revenues, a robust pipeline, an effective marketing campaign and an inspiring culture, if your profit margin is too low or if you face cash flow issues, you’re driving your business into a wall at 150 miles per hour.

Less than 5% of U.S. businesses generate more than $1 million in annual revenue, and less than 1% exceed $10 million. But as you’ve probably realized by now, revenue alone doesn’t tell the whole story.

What I suggest you remember is this: Revenue is vanity, profit is sanity and cash is king.

ABOUT THE AUTHOR


Eric Rozenberg
Eric Rozenberg, CMM, CMP, HOEM, FONSAT, is an entrepreneur, author and host of The Business of Meetings podcast. His purpose is to inspire people with integrity, help them take action, achieve results and grow their businesses and lives. He is the founder of Event Business Formula and a former chair of the MPI International Board of Directors.


TRENDING

1
Identity is defined by imagination, belief and repetition
By Blair Potter

2
‘Lasting friendships and a true sense of community’
By Michael Pinchera

3
Communities don’t thrive by accident
By Paul Van Deventer

4
Real power is a solid event budget
By Blair Potter

5
Clarity: How legends are made
By Eric Rozenberg

6
Achieve onsite wellness through rest, clarity, mindset
By Blair Potter

7
Stop waiting for permission. Lead with purpose.
By Blair Potter

8
The currency of career success
By Tracy Judge

9
The value of authentic, shared experiences
By Blair Potter

10
‘A platform for advocacy and representation’
By Blair Potter


MORE FROM THE MEETING PROFESSIONAL

From invisible to indispensable
How meeting professionals can overcome burnout, uncertainty and reclaim their purpose.
By Andrea Driessen
A 20 year journey into the power of being there
Designing truly engaging experiences creates lifelong impact.
By Jessie States
I’ve been keeping a secret…
How the MPI Academy is moving from being a learning provider to being a learning ecosystem.
By Lori Pugh CMP, CMM
Re-energize and re-center at WEC 2026
Angela Minardi has been interested in wellness her entire life, having danced since the age of 2 and participating in organized sports since the age of 4.
By Blair Potter
Identity is defined by imagination, belief and repetition
“Possibility begins the moment you decide who you are becoming, regardless of where you are standing,” says Magie Cook, a keynote speaker at MPI’s World Education Congress, June 2-4 in San Antonio.
By Blair Potter
Why the CMM should be your automatic next step
Important changes coming to MPI’s Certificate in Meeting Management program in April will elevate your learning experience and future.
By Michael Pinchera
‘Great work comes from a love of what you do’
Cleo Battle, 2026 recipient of the MPI Industry Leader Award, on what he learned from his athletic background running hurdles and driving the success of the meeting and tourism industries by always focusing on the big picture.
By Maria Lenhart

 

 

 

 

 

 

 

Global Headquarters
14131 Midway Road
Suite 800
Addison, Texas 75001 USA

MPI

Career Center
MPI Academy
Advertising & Sponsorship
Chapter Directory
Hosted Buyer
MPI Foundation
Join Team MPI
Privacy Policy
Terms of Use

  Contact Us

  1.866.318.2743

Member Support is available
Mon-Fri, 8am-5pm Central

Follow Us:

     

© 2026 Meeting Professionals International, All Rights Reserved.