Leave a Lasting Impression On Your Next Site Tour!

Days that planners and clients are checking out hotels, restaurants and event venues can be absolutely exhausting. Besides being on the go, there is a lot of information that the client will be processing, and this can also be very tiresome. This makes the logistics of the site tour event more important. Here are five actionable steps you can take to make sure that the next time you show your space, you are executing a memorable and professional tour that can create an advantage to winning the business. Good luck!

1. Be knowledgeable

Prior to committing to showing your hotel, restaurant or event venue, gather as much information as possible. Check the space and date availability prior to committing to the site – touring your venue when you are already contracted is a waste of everyone’s time. Don’t introduce yourself to a client on a scheduled site visit and then identify the purpose of their visit.

2. Be ready to show a clean, crisp space

Make sure the space is clean and ready to show. Turn on the lights, set the table, make the bed, pick up the trash. Take a quick tour of the space yourself prior to the client’s arrival. The site is usually the first impression the client will have of the space. Anything undesirable will be memorable.

3. Go out of your way to “wow” the client

In addition to preparing the space, are there opportunities to display the client’s logo or a special graphic? This will make it super easy for the client to start to imagine having their event in your space.

4. Be respectful of the timing

One long site tour can turn into a domino effect of unnecessary phone calls and emails to reschedule other appointments.

5. Be as hospitable and welcoming as possible

Greet the client at the door, especially if the venue or restaurant isn’t open for regular business hours. Is it winter time? Offer to take their coat. In addition to greeting them at the door, offer the client a beverage, and if it makes sense, something to eat.