Honorable Mention Chapter Award
Honorable Mention Chapter Award



Ask the Expert – Rebuilding from Within

By: Ted Miller, HMCC, CHME, CHSP, CGTP, CGMP, Enterprise Holdings | Apr 16, 2021

Ted Miller, HMCC, CHME, CHSP, CGTP, CGMP, Enterprise Holdings, LLC

Question: We recently went through a reorganization and most of the senior director positions were eliminated. We are now facing a dilemma in how to restructure our staff positions without the opportunity to draw on new people from the outside. Can you give us an idea of where to start?

Answer: Your solution depends on the reasoning for such a large staff reduction which I would expect was motivated to reduce the payroll and overall costs. Using that assumption I would suggest the following; first make sure you have an accurate staffing list for each department along with the positions that are currently filled. Based on the tasks the senior director handled, identify people who can either fill the role or assume part of those responsibilities. While it might be an easy thought to just promote the remaining senior staff in each department, many times they do not have the skills to handle all of the responsibilities. Depending on the position you may have as many as 3 or 4 people assuming the duties of that one position.

Question: The last two senior directors of our department were dismissed for poor performance. We have a staff member in place who would be an ideal candidate but is not being considered. Why do most organizations seem to look outside for a replacement rather than within?

Answer: Those who are in the position of naming the new director may not really know the abilities of their entire staff as they only communicated with the director. For someone inside the organization to be considered they need to demonstrate their leadership skills so their actions are seen outside of their department. The challenge those individuals face is whether the senior director is working to build the department through team effort or intends to take credit for the work of their subordinates. Many people will say they are an inclusive leader but lack the ability to truly motivate their staff.

Question: An individual who was recently promoted to a senior level position has very little knowledge of our area and has not made any attempt to show leadership. Is this an opportunity or a calamity waiting to happen?

Answer: It is not unusual for someone to be promoted based on work they accomplished in their field specialty. It can be difficult for some people to handle areas where they do not have a real understanding of how another division operates or its primary focus. View this as an opportunity to work within your group to excel in what you do best. The more success you

achieve as a group the less your new director needs to be involved. Now here is the important point you need to remember: if you are questioned by someone above your director give them credit for allowing you as a group to succeed. The point you must stress is the freedom your director gave your team allowed you to focus without distraction.



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Ted Miller, HMCC, CHME, CHSP, CGTP, CGMP, Enterprise Holdings

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