Overall Excellence Chapter Award
August 19, 2021
New Member Summer Mixer
Cork Factory Hotel, Lancaster, PA
Registration Coming Soon!

Overall Excellence Chapter Award



Slaying The Demanding Dragons: How to Wow, Woo, and Win Over the Hard to Please Client, Boss, Committee, and Attendees

October 6, 2021
12:00 PM - 3:30 PM

As a meeting professional, you work with many different types of stakeholders. Some can be delightful and even a dream to work with, making your job that much more enjoyable.

Motivational Keynote Speaker, Mimi Brown works with individuals and organizations to amplify their communication, connection and confidence so they can make an influential impact on the world.

On the flip side, there are some difficult stakeholders the ones that make you cringe when their name displays on your called ID as you prepare to listen to their outrageous specifications and odd accommodation requests. 

You can sense when things begin to go south with their short-snippy remarks, power poses, heavy sighs, and furrowed brows. It’s evident as the client becomes increasingly frustrated.

Even though this can drain your energy and become more difficult to work though, you know you have a job to do, and it’s better to keep a client than kick them to the curb. You still have a job to get done, right?  So, how can you keep your difficult stakeholders and maintain your sanity? 


During this energetic and interactive presentation, you will discover:

  • The 7 types of difficult event clients and how to work with them

  • Client centric communication skills to diffuse any tense situation 

  • Find positive resolutions for client complaints and end on a positive note 

  • Tips on how to manage service related stress with ease

Venue Details

Registration coming soon!


MPI Middle Pennsylvania Chapter Attendance Policy: All Essential Level members or non-members are limited to no more than two events in one fiscal year and must pay the Essential Level/Non-member rate. MPI Preferred or Premier Level members are welcome to attend all chapter events at the Member Price.

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