Slaying The Demanding Dragons: How to Wow, Woo, and Win Over the Hard to Please Client, Boss, Committee, and Attendees

As a meeting professional, you work with many different types of stakeholders. Some can be delightful and even a dream to work with, making your job that much more enjoyable.

Speaker:
Motivational Keynote Speaker, Mimi Brown works with individuals and organizations to amplify their communication, connection and confidence so they can make an influential impact on the world.

Description:
On the flip side, there are some difficult stakeholders the ones that make you cringe when their name displays on your called ID as you prepare to listen to their outrageous specifications and odd accommodation requests. 

You can sense when things begin to go south with their short-snippy remarks, power poses, heavy sighs, and furrowed brows. It’s evident as the client becomes increasingly frustrated.

Even though this can drain your energy and become more difficult to work though, you know you have a job to do, and it’s better to keep a client than kick them to the curb. You still have a job to get done, right?  So, how can you keep your difficult stakeholders and maintain your sanity? 

LEARNER OUTCOMES

During this energetic and interactive presentation, you will discover:

• The 7 types of difficult event clients and how to work with them

• Client centric communication skills to diffuse any tense situation 

• Find positive resolutions for client complaints and end on a positive note 

• Tips on how to manage service related stress with ease